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SHIPPING & RETURNS

We are sorry that the product you received was not what you anticipated or the size was incorrect. 

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Our Returns Policy

All goods must be unused and in the condition in which they arrived to you, in order to qualify for a refund.

You have up to 30 days from the date of purchase to return your item(s).

A proof of purchase is required to return an item and please note that any items bought at a pop-up are not eligible for an exchange or refund, unless the item was already faulty.

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Please allow up to 10 working days from the date we receive your product(s) for your refund to be processed. 

Faulty or Incorrect Items

If you think you have received a faulty or incorrect item, please send clear images and details to admin@tuesdayrobertslimited.com.

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We are happy to replace/ refund goods in the case of a manufacturing fault but we do not accept items that have been damaged through wear.

If the goods are considered damaged in transit, you must notify us within 48 hours of receiving the product(s). You then have 14 days to return the product to us, alongside a proof of purchase.

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All products must be returned unworn, and have no makeup, stain or scent marks.

Exchanged and Refunds

If you wish to exchange an item, your previous item must first be returned and a refund issued and then a new order placed.

Goods should be returned by registered post only. We can't be held responsible for the postage of your return back to us.

You will need proof of postage if the returned parcel is lost and make a claim to your courier.

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Refunds are eligible for full priced items within 30 days of receiving them. 

We won't refund for postage, only the product(s).

Please note that it can take up to 10 days for the money to be back in your accounts.

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If you have any further questions or queries, please feel free to email admin@tuesdayrobertslimited.com

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